The Cultural Mediator / Guest Care is the person responsible for establishing and maintaining the communication with people in distress at sea. They will do so from the RIB, together with the driver during rescues. They will have strong communication and participate in the decision making during the first assessment on the distress case. They also organize basic Guest Care, whether people are taken on board or not, together with all the crew.


  • Fluent English
  • experience with crowd management / conflict resolution/ mediation
  • Experience with responsibility over communication, organization and decision making in similar contexts
  • good knowledge of the context of migrations in the central Med, the Italian political situation and European migration policies
  • good spoken level of French and/or Arabic


  • Experience in SAR: at least 1 mission as Cultural Mediator/in the Guestcare team with good references
  • experience on smaller crafts /deck /Rhib-driving skills
  • experience in training others on crowdmanagement/ non violent communication / protection
  • Experience with organising food/NFI distributions
  • experience with living together with a diverse yet small group of people
  • Any other relevant language: Italian, Bengali, etc